Sample text. It does not replace a transaction-specific agreement and requires company-specific terms and legal review.
01Return or issue reporting
Provide the order reference, product code, quantity and issue description. Attach images where available. Use the returns/support area in your account or the contact page.
02Review and sending goods
Submitting a request does not automatically confirm a return. Before shipping goods, confirm the return address, required documents and transport terms with the company. The review outcome is shared through the request.
03Warranty scope
Warranty scope and service terms depend on the product, relevant documents and applicable legal rights. Confirm usage and installation conditions with the company.
04Withdrawal and refunds
Mandatory consumer withdrawal, defective-goods and return rights remain unaffected. Dealer/commercial purchases are reviewed under their relevant agreement. Approved refunds take account of transaction records, payment instruments and statutory deadlines.