Frequently Asked Questions

Send your company and contact details through the dealer application area. Access becomes available after your company details and authorization process are completed.

After signing in, check company and address details in your dealer profile. Follow the panel instructions for any missing information.

Use the password recovery area on the sign-in page. If you cannot complete the process, request help through the contact page. Do not send your password in a message.

Search by product name, company part code or OEM number. Narrow the results using category, vehicle brand and model filters.

Check the OEM, brand and model on the product page. Ask the company to confirm compatibility using the product code. Demo images and technical details are illustrative.

Price visibility depends on site settings and your account. Dealer prices follow the pricing terms assigned to your company. VAT information appears beside prices and basket totals.

A quote request is used to review products and pricing terms. A confirmed order requires completed company details and product prices. Submitting a quote request does not mean a payment has been made.

Set the quantity on the product page and choose Add to basket. Review products and quantities in the basket, then follow the quote or order steps available for your account.

Open My orders in the dealer panel to view order details, status and recorded shipment information. Keep your order reference for tracking and payment.

Send your request through support or contact and include the order reference. The company reviews available actions according to preparation and shipment progress.

Payment methods are assigned to guest, company and dealer groups. Your order details show only the methods enabled and ready for your account.

Open the Bank transfer card in your order details. Copy the order number and include it in the transfer description. Available bank accounts and IBAN details appear in the same area.

If this method is enabled, open the Cheque / Note card in your order details. Add the account name, amount, due date and front/back images. A cheque also requires its bank name and cheque number.

No. Cheques and notes are submitted for review. You can follow review status and notes in your account. Uploading a document does not automatically mark an order as paid.

No. The dispatch time on a product page refers to handing the product to the carrier. Arrival at your address depends on the carrier, route and delivery conditions.

The cutoff is 17:00 Turkey time for products marked for same-day dispatch. Before that time the countdown refers to today; at or after 17:00 it moves to the next day. Other dispatch lead times do not use this countdown.

Carrier and tracking information appears in order details when recorded by the company. If it is not available yet, request support using your order reference.

Prepare the order and product references, a description of the issue and any images. Send them through the returns/support area available in your account or the contact page. The company will share its review outcome.

Use Ask about this product on the product detail page. You can also contact the company through the displayed phone or WhatsApp links and include the product code.

Send your question through the contact page and include any relevant product or order reference. Add contact details so the company can reply.